Shipping
When you make a purchase by 12:00 noon, you can anticipate delivery on the following working day. For orders received after 12:00 noon, they will be dispatched the following working day and should reach customers within up to 24 hours in European Community countries. In nations outside the European Community, the delivery time will be contingent on customs clearance procedures.
Portugal (Islands)
Free Standard Delivery: 4-7 working days
Express Delivery: 2-3 working days (6€)
Mainland Spain
Free Standard Delivery: 2-3 working days
Express Delivery: 1-2 working days (15€)
Spain (Islands)
Free Standard Delivery: 2-3 working days
Express Delivery: 1-2 working days (15€)
Other EU Countries
Free Standard Delivery: 4-5 working days
Express Delivery: 1-2 working days (15€)
USA, Andorra, Australia, Iceland, Switzerland, Ukraine and United Kingdom
Standard Delivery: 1-5 working days (49€)
Please be aware that delivery times and methods may vary depending on the season, and the displayed dates should be regarded as rough estimates. It's important to note that any delays in shipment, even if they extend beyond the estimated indicative dates, do not entitle the Customer to compensation.
Deliveries are typically scheduled between 9 am and 6 pm on business days. It is essential for a representative to be present at the designated address to accept the package. Please note that this service does not offer options for scheduling or appointments, so the carrier will deliver the package without prior contact. Please understand that we cannot guarantee this delivery timeframe during promotional periods, sales, Christmas, or when we experience stock shortages.
What is Split Delivery?
While our goal is to deliver orders in a single shipment, there may be instances where we choose to split the delivery due to delays or unavailability of certain items. If we decide to split your order, we will inform you of our intention through an email sent to the address provided during your purchase.
Upon Receiving Your Package...
Upon delivery, we kindly request you to thoroughly inspect the packaging for any signs of damage. If the products appear to be damaged, please decline the shipment. We will promptly initiate a refund for the purchase price and any delivery costs once the warehouse processes your return. Additionally, please remember to inspect the products within a reasonable period after receiving them. Failure to notify us of product rejection within 15 days following receipt will be considered as your acceptance of the products.
Note: All orders placed on the site are subject to availability. Catarina Martins tries to ensure that all items offered for sale on the site are in stock. However, Catarina Martinsreserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In such cases, Catarina Martins will inform the customer of this fact and refund the amount paid.